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This article explores how the London insurance market can maintain its competitive edge following the shelving of Blueprint Two, the ambitious programme designed to modernise placement, accounting and claims. While the initiative ultimately fell short of its original objectives, industry leaders believe it delivered important lessons, particularly around data standards, digitisation and process improvement. Billy…

Generative and agentic AI are changing how insurers think about software development, making it faster and easier to build tailored applications in-house. But does that mean insurers should build rather than buy? Nigel Gardner of CT InsureTech argues that AI may lower the barriers to software development, but it does not remove the complexity of…

Billy Towner, Sales and Business Development Manager at CT InsureTech, features in The AI Journal, exploring the “productivity paradox” facing insurers as generative AI adoption accelerates. Billy highlights why a gap exists between AI investment and measurable business outcomes, the importance of redefining ROI, and how a shift in thinking can help unlock its long-term…

The insurance industry is entering a new era of customer engagement powered by artificial intelligence (AI). As customer expectations continue to evolve, insurers are under increasing pressure to provide faster responses, personalised experiences, and seamless digital interactions. To meet these demands, many organisations are adopting AI-driven customer service solutions to modernise operations and improve satisfaction.…

Summary Bordereaux management involves a wide variety of information about premiums, claims and other insurance activities and risks. The information flows back and forth between insurers, brokers, coverholders, MGAs and third-party providers – and it’s always a demanding and complicated process. Thanks to Bordereaux Sync, an AI-powered bordereaux solution developed by CT InsureTech, there is…

After a successful Beta release with select London Market clients, Bordereaux Sync is now ready for general release. The latest innovation from CT InsureTech , Bordereaux Sync leverages advanced AI to clean, validate, and transform bordereaux data with exceptional accuracy before it reaches downstream systems. By addressing data quality at the source, Bordereaux Sync helps…